FAQs

Yes, we ship worldwide to over 200 destinations.

Our friendly customer service team would love to hear from you, so please do get in touch. Ways of contacting us can be found on our Contact Us page. Customer service opening hours are:
- 10am to 7pm Monday to Friday.
- 10am to 5pm Saturday and Sunday.

You will receive your order in about 10 - 25 working days.

Make sure you are using the same email address and password you registered with. If you have checked this and are still having problems, you can re-set your password using the forgotten your password link.

Our friendly and dedicated customer services team are always here to help. You can find ways of contacting us on our Contact Us page.

You can re-set your password using the forgotten your password link. If you are still having problems logging into your account, please email our customer service team at actcutestore@gmail.com

If you need to change details such as your name, email address, or billing/shipping address, this can be done on the "My Details" section when logged into your account.

We’re so sorry to hear this! In the unlikely event that you receive an incorrect item, please contact our customer services team who will be able to resolve this for you. Contact us on our Contact Us page.

We’re so sorry to hear this! In the unlikely event that you receive a faulty or damaged item, please contact our customer services team who will be able to resolve this for you. Please note that we are only able to investigate a potential fault within six months of the purchase. Contact us on our Contact Us page.

In the unlikely event an item is no longer available, we will remove this from your order and payment will not be taken for any unfulfilled items. If you ordered any matching items for this product, we would also remove and not charge for these too. You will receive an email to outline the changes made to your order.

We're sorry to hear there has been an issue with your delivery. Please contact our customer services team for assistance in locating your parcel. Please note that if you contact us after 2+ weeks from the delivery date listed on the tracking, we will not be able to provide a replacement for the parcel if lost.

As long as your order has not yet been processed, we will be happy to cancel or amend it. If it has been processed, you can return the order to us for a refund once it arrives. Unfortunately, we are unable to add products to confirmed orders or merge multiple orders into one parcel.

Before proceeding with your payment, please ensure you have the correct delivery address listed as we are not always able to amend it. If you have entered the incorrect delivery address, please contact our customer services team as soon as possible, but please note that it may not always be possible to make changes as orders are shipped swiftly from our warehouse.

You can pay for your order in full with a Visa or Mastercard debit or credit card via PayPal.

We offer postal services through e-packet, which will take about 10 - 25 working days to arrive at your location.